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ADVICE & ENQUIRIES: 01206 765 777
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    • Refund Info

    Customer Service

    If you have requested a return within our standard 14 day returns period and would prefer to opt for a refund opposed to an exchange, the refund will be processed within 14 days from the day the goods are safely received with us and meet our returns criteria.

    If the purchase was made via card payment, please allow up to 10 working days for the banks to process the funds to your account.

    Refunds will be processed back to the method of payment used, minus any premium delivery services paid (DPD w/Timeslot, DPD Saturday Delivery, Royal Mail 1st Class) as well as any deduction agreed upon, stated in our Returns Terms and Conditions, if an item does not meet our returns criteria.

    Gift Vouchers

    Gift Vouchers are non-refundable; if goods are returned that were purchased with Gift Vouchers, the value must only be redeemed in exchange for other goods from the store. Please speak to a member of the team about this if you wish to exchange goods purchased using Gift Vouchers.

    Faulty Goods

    Refunds in situations involving faulty goods within 30 days of purchase will be actioned as soon as possible following confirmation of the faulty goods from either ourselves or manufacture following assessment. However, please allow up to 10 working days for the banks to process the payment, if paid via credit/debit card.

    Finance

    Returned or cancelled orders paid via Klarna or Novuna Finance will be processed in the standard appropriate manner; our accounts team will action a cancellation of the respective agreement and you should be notified of this action by the respective financial company once complete. Any cash deposits will also be refunded via the method of payment.

    Click & Collect

    Orders placed via ‘Collect from Store’ (Click & Collect) are subject to usual distance selling regulations and can be returned for a refund or exchange within the first 14 days after collection, provided they meet our standard returns criteria.

    Special/Custom Order Terms
    Any items that have been specially ordered in (that Peach Guitars would otherwise not carry as normal stock) or have been custom ordered to your specific requests and details, are subject to certain terms of purchase. Once the order has been accepted and placed with our supplier/manufacturer, you acknowledge and accept the below terms of sale;
    • The agreed order deposit is not refundable under any circumstance, but may be transferrable at the manager's discretion.
    • Any changes to your order may not always be possible once the order has been confirmed, please make sure any order forms are correct to your specifications before they are submitted.
    • While we endeavour to offer the best advice possible, we cannot be liable for final suitability of a product once delivered.
    • We do not accept returns for goods that have been special ordered for, or to, the customers specifications; accept only in the event of the goods being received faulty or damaged upon delivery.
    • Any delivery dates or ETAs provided are only estimates and are subject to change. We cannot be liable for special or custom orders taking longer than expected, and the agreed order deposit will not be refundable under any change of ETA circumstance. Some suppliers and manufacturers are not always able to offer continuous or regular updates on ETAs depending on the product, so we kindly ask for your patience while your order is on going.
    • Remaining payments will be due upon delivery of the order to the store.
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