Our store remains CLOSED but our online store and click and collect facility remains open for business!

Terms & Conditions

Welcome to peachguitars.com Please read these conditions carefully before using the peachguitars.com website. By using the peachguitars.com website, you signify your agreement to be bound by these conditions. Conditions Relating to Your Use of peachguitars.com

The terms and conditions described here pertain to the use of, and purchases made through the website peachguitars.com only. In store purchases are subject to different policies.

Definitions

Company refers to Peach Guitars. Goods and services refers to The Goods and services which the company supplies. Purchaser refers to The person who the company is supplying goods and services to.

Company name: PEACH GUITARS LIMITED

Company number: 05897143

Ownership of goods

Legal title in goods shall remain the company's until such time the company receives payment in full of all sums due in respect of goods supplied. If the purchaser fails to make all payments when due, dishonours payment, enters bankruptcy, liquidation, has a receiver or manager appointed over any assets or becomes insolvent, or if the company has reasonable cause to believe that any of these events may occur, the company shall reserve the right without prejudice to any other remedy of the company to repossess the goods and materials without prior notice and the purchaser will permit the company to enter any premesis for the such reposession. Deposit Goods reserved with a deposit will be held for a period of upto four weeks from invoice date unless other arrangements are agreed by us prior to deposit. Deposits are non transferable or refundable.

Delivery / Carriage

Delivery times are approximated. Time for delivery shall not be of the essence unless previously agreed by the company in writing. The companys charge for delivery may not represent the actual cost paid by the company to it's courier. The company reserves the right to charge the purchaser the full cost of carriage on unwanted goods.

Shortages & Damage in transit

Any shortages or damages must be reported to the company within 24 hours or next working day from the delivery date.

Returns

Whether you’ve just purchased your new item from Peach Guitars and would like to return it, or you are considering a purchase but would like to know information regarding the returns, we’ve got you covered!

While we do everything we can to ensure you can make the most informed purchasing choices, we know sometimes you can’t always be sure until you have the item in your hands.

Hopefully the guide below will help make the returns process easy and simple to follow should you wish to do so.

 

Returning Goods Purchased Online:

You have 14 days from the time you receive the goods to notify us of your intention to return the item. Please contact the team at info@peachguitars.com to begin the process. Once authorised you will have 14 days to return the goods back to the store for a full refund.

 

Ensuring the safe return of goods for refund is your responsibility, the store will not collect non-faulty goods on your behalf. This can be done in a variety of ways such as Royal Mail, by Courier, or by manual return to the store. If you need further advice on how to return items, please contact the team.

Goods that are being returned must be returned to us in exactly the same condition that they arrived to you in, this includes the following:

- All original and supplied packaging completely intact in saleable condition, and not defaced (written on).

- Any plastic coverings, films (pickguard, pickup, LED Screen etc.), stickers, labels, hangtags and accessories must be present, intact and in re-saleable condition.

- No signs of use or wear.

- Goods in packets/containers are unopened, and seals remain intact.

- Digital effects/amplifiers must not have any user data saved, and factory reset if possible.

- Items are not registered with the manufacturer.

 

We reserve the right to refuse items returned to us under the following conditions:

- Goods received after 14 days and without a returns authorisation.

- Goods that are no longer in mint condition/as it left the store.

- Goods that are missing accessories.

- Goods without the original packaging, labels, stickers, plastic coverings.

- Goods that have arrived to us damaged/packaging in non-saleable condition.

 

Goods Purchased in Store:

Our in store policy is that “all sales are final", if you’ve visited, tried something in person while using our service, expertise etc, then there is no legal or moral responsibility for refunds. We will allow for an exchange in certain circumstances, get in touch to discuss your situation further.

 

Faulty Goods Within 30 Days of Delivery:

While we ensure that goods are fully functional and to the manufacturers specifications, faults outside of our control can sometimes unfortunately occur after purchase. Please contact the team at info@peachguitars.com if your item develops a fault, please include as much detail as possible and include photos/videos detailing the issue; we will offer troubleshooting to help resolve if this is possible. If the fault cannot be resolved, we will arrange a collection from you for assessment.

- Goods collected and found to be faulty within the 30 day period can either be repaired, fully refunded, or exchanged for another product.

- Goods collected that are deemed to be non-faulty within the first 14 days of purchase can be refunded provided they still meet the returns criteria above, however a charge for collection will be made.

- Goods collected after 14 days (but before 30 days) deemed non faulty will be returned to you, and a charge for collection/delivery will be made.

 

Faulty Goods After 30 Days:

All new items will have a minimum of a 1 year warranty with Peach Guitars, and any products that develop a fault in this period will be repaired under warranty. It is your responsibility to get any faulty items in need of a warranty repair back to the store, but please contact info@peachguitars.com prior to doing so, as we may be able to offer troubleshooting advice to help with any issues first.

Once returned we will endeavour to complete warranty repairs as quickly as possible, however an exact ETA may not always be available depending on the circumstances, and if the item has been returned to the manufacturer, or service centre for repair. We will however do our best to keep you informed of any updates during this process.

 

Goods Arrived Damaged:

While we take every precaution to ensure your goods are well packaged and arrive to you in the condition they would have left us, unfortunately on rare occasions items can get damaged in transit. Please contact the team at info@peachguitars.com within 24 hours of delivery if you have found your goods to be damaged from transit, to arrange a collection for a refund or like-for-like exchange. Please take detailed pictures pf any and all damage if possible and include these when making contact with the team.

 

Please note:

Products that have been special ordered or custom built for you cannot be returned for refund, unless faulty. We cannot accept any responsibility for the suitability of a special order, but will endeavour to provide the best advice possible.

Hygiene related products such as those that come into contact with the eyes, ears, nose and mouth cannot be returned for a refund once used, unless faulty within 30 days of delivery.

During the current Covid-19 situation, all items that are returned either as a standard return or for warranty repair will be quarantined for a period of a few days as a safety precaution before assessing. Refunds are usually processed on the following Tuesday of an items return, following assessment and eligibility for refund, but please allow up to 14 days for this to be processed. Orders placed using finance, once the item is returned to us and eligible for refund, we will cancel the finance agreement directly with the finance company, and refund the deposit back to your account.

Privacy policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 
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