Frequently Asked Questions

SALES

  • Can I get your opinion on something?

    You absolutely can, whether it a question about a certain product, a certain price, a certain tone you're seeking, whether we'd recommend one thing over another, whatever you like really, just reach out to us and we'll do what we can to help.

    Call us on 01206 765777, visit the shop in person, or email us at info@peachguitars.com

  • Do we do part exchanges?

    We do take in guitars, basses and amps on part exchange deals, but not pedals or accessories. For more details on our Part exchange deals click here.

  • Are there finance options for purchasing?

    We offer various finance options through our partner Hitachi personal finance. Peach Guitars acts as a broker and not a lender.

    For more information on the finance options and process, click here.

  • Do we ship internationally?

    We absolutely do, we have a very long list of very happy international customers over the years, we keep our prices competitive, our guitars go out double boxed every time, we only use decent courier services, and we're even capable of doing CITES licences that allows for legal exporting of endangered woods like Indian Rosewood (although this does slow the sales process down).

  • Are the photos/demo video for a guitar the one I'll actually receive?

    Mostly yes... We photograph everything above a certain price point everytime, and the same for our Youtube demo videos too. However if it's a more modestly affordable item, or something that looks the same everytime we get one in then we won't redo them every single time. If it's affordable but shows unique grain or patterning everytime, then we'll re-photograph the new guitar, but won't do a new demo video.

  • Can I try all your guitars in the shop if I visit?

    You can, within reason anyway. The majority of our stock, including the high end stuff is out on display in the shop, but locked onto their hangers so only staff can assist with trying things out. 

    We insist on helping customers pick up and put down instruments, and make sure zips and belt buckles etc are considered too. 

    We don't accept any of our stock as being ex-demo unless specified, we open, check, and fully setup every instrument we recieve into stock before they go out on display, and then again when we sell things online at the end of the process too.

  • Do you have your own parking?

    We absolutely do, no lugging heavy hard cases or amps miles to the nearest car park for our customers, there's ample parking right outside.

RETURNS

  • I bought something online and would like to return it.

    Under distance selling law you have 14 days from recieving something to return something to us with no quibble at all.

    Contact us by giving us a call on 01206 765777, emailing info@peachguitars.com or using the contact us page here to start the process.

    We will not accept returns that have not been authorised in advance.

  • I bought something in store and want to return it.

    Sorry to say that our policy on this is that 'all sales are final', if you've visited, tried something in person while using our service, expertise and even electricity, then there is no legal or moral responsbility for refunds. We will allow for an exchange in certain circumstances, get in touch to discuss your situation further.

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